The Free Tree Studio is a family run workshop based in central Poland. We sell our creations directly and can ship it worldwide. Please have a look at our projects and choose the ones you like. We can customize their size and color for you. To stay updated please check our website from time to time to see what’s new www.freetreestudio.com
Payment methods: Pay Pal, Bank Transfer, Credit / debit card
Most of the items are built to order. The waiting time depends on the item, to build a furniture we need from 2 to 6 weeks. The time of completion depends on current work list and availability of the dried wood. We recommend to email us before making an order to learn about currently estimated time. When you decided to buy one of our products we ask you to pay 20% deposit fee to secure a spot on our wait list. Balance has to be paid before any item is shipped out. Because the items are made to order, the cancellation is not possible.
The prices do not include international customs – we ship from the European Union region. Custom duty may be required when the item is shipped beyond the EU.
We ship worldwide via UPS, FedEx, DPD, Raben, DHL and GLS. . Shipping method and price depend on the item ordered and the destination.
For UE destinations we release items to a carrier that will require proof of delivery and signature. Parcels below 20 kg (44 ibs) shipped to Northen America are also released to a carrier that will require proof of delivery.
You should inspect the piece(s) upon delivery. If the product comes to you damaged, you should refuse the item at delivery !!! If the item appears to be damaged once it's unpacked you have to notify us immediately !!!
Please notify us within 3 days of receipt if any piece(s) do not comply with the order or the order is incomplete. You will be deemed to have accepted the piece(s) unless you notify us in email of any damaged or incomplete of piece(s) during the Inspection Period of 3 days from the delivery.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Buyers residing EU countries , USA and Canada have the right to return an item within 14 days of receiving it. This right does not extend to custom-made products. The buyer is always responsible for paying return shipping costs.
If you wish to return a product please complete this
cancellation form: https://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf and email it to us: email@example.com
Custom orders - since an item is made to order we accept no returns unless the item arrives broken or damage - please see Shipping Policy.
All damage items may be replaced or refounded depanding on customer's will. We insure the dispatched goods to the value of the items.
As each piece of wood is absolutely unique the pieces of furniture we build are never exactly the same as shown on pictures.
Please note that the wood has natural features such as cracks, blemishes, knots which provide each finished piece of furniture with a distinct and unique look. They are not considered as wood imperfections and are not a subject of claims of compensation or refunds. Please read about features of solid wood in additional information section.
Free Tree Studio warrants the repair or replacement of any furniture which is defective in material or craftsmanship for a period of 12 months from the date of purchase. The warranty applies to furniture used for its intended use. To make a claim your original sales receipt will be required.
The warranty does not cover normal wear and tear, water marks, or any natural changes that occurs on the pieces of wood .
We will not repair or replace products treated with chemical detergents or other aggressive cleaning liquids .
The warranty does not refer to differences from piece to piece nor from pictures of furniture shown on the website.
If a refund or a repair is deemed necessary by the seller the buyer must pay for return shipping for a refund. The refund will be issued once the item(s) is returned in suitable packaging to prevent damage during shipment and all items are accounted for.
The pieces of wood dry off for a long time. It is a natural process of an organic matter. It effects in checks and cracks which are elements of the design of each piece. The ongoing process of drying off may increase existing cracks on the sides or ends of pieces or generate new ones. These variations are part of the beauty of the wood and have been planned in the design of each piece. The wood can slightly change its color over time, the intensity of this change depends on exposure to sunlight and heat. The warranty does not cover these changes. To learn more about drying off and color change of solid wood go to additional information and FAQs section: https://www.etsy.com/shop/FreeTreeStudio/policy?ref=shopinfo_policies_leftnav
WOOD CRACKING AND COLOR CHANGE
Wood is a hygroscopic matter which means it tends to maintain the same amount of moisture as the surrounding air. Each tree accumulates a large amount of juices, whose main ingredient is water. The pieces of wood we use are dried before built to furniture. During the air and kiln drying most of the wood vapour. The tempo of drying depend on the mass of the piece, in general a more massive piece needs more time to vapour the moisture. At this time the log or other piece of wood shrinks which almost always results in cracking on the sides or ends of a pieces. The pieces of wood may still crack even when assembled into frame. Each piece will continue to loose moisture when it arrives to its final destination as it needs to acclimatize itself to the lower humidity of its new environment. The existing cracks can deepen and new ones may appear. This is a natural result of a further shrinking. Such is the beauty of the natural wood , which works all the time astonishing us with new cracks that spontaneously arise in the block. They highlight the natural character of the wood and can’t be deemed as ‘’defects” of the furniture. Cracking doesn’t affect the piece's functionality or structural strength and will not result in a refund or compensation.
CARE OF YOUR PIECE
To keep your organic, solid wood furniture in an excellent condition you need to remember of proper cleaning and care. The key rules are:
• avoid placing hot cups or vessels directly neither or on the wooden elements nor tampered glass table tops.
• keep your furniture away from the radiator
• to remove the dust use a vacuum cleaner with a soft brush attachment
• wipe away surface marks using a clean, damp cloth.
• avoid strong, aggressive – acid containing commercial cleaners and polishes. We can supply you we proper detergents at your purchase.
• make sure a proper air circulation between the wood and the floor is always maintained. Don’t remove leg levellers / casters attached to a piece as the piece may releases humidity which can stain the carpets if it’s placed on directly .
1. Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly
2. The legal bases I rely on to collect, use, and share personal information
I rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
•when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. The third parties with whom I share personal information.
I share your personal information for very limited reasons and in limited circumstances, as follows:
•Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and custom agencies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time he keeps personal information
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Buyers’ rights regarding my use of their personal information and my contact details
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Adam Sicinski, am the data controller of your personal information. If you have any questions or concerns, you may contact me at freetreestudio [!at] gmail.com